Return window
Please contact us as soon as possible after receiving your order. Return eligibility depends on product condition, product category, and whether the item was customized.
Returns & Refunds
We want every order to arrive as expected. If something is wrong, our team will review the case and help with the next step.
Product condition
Returned products should be unused, undamaged, and in their original packaging with any included labels, accessories, or documents.
Damaged or incorrect items
If your order arrives damaged or incorrect, email us with photos and your order number so we can review and resolve it quickly.
Refund method
Approved refunds are returned through the original payment method whenever possible. Processing time depends on the payment provider and bank.
Start a return or refund request by emailing info@tut-egypt.com. Include your name, order number, product name, and a short description of the issue.